TERMS &
CONDITIONS
Purchasing Conditions
Watsonia Florist is pleased
offer you the convenience of online shopping. Please review the general
conditions of purchase contained in this website. Your use of this site will
imply your agreement with these general conditions. If you have any questions, please
contact our team on +61 3 9435 0862 or info@watsoniaflorist.com.au
Returns and refunds
Watsonia Florist goes to great
lengths to source the very best product for our customers. Our reputation
depends on it. However, we are dealing with an organic product and on rare
occassions this product may not meet expectations.
You can generally expect your
flowers to last from 4 -7 days provided they are cared for correctly.
5 main steps will help your flowers to last as long as possible:
1. Stems should be cut on an
angle (in or under running water if possible) as soon as you receive the
flowers
2. Ensure the vase that is used is clean and filled with fresh water
3. Always keep an eye on the water levels and change the water completely every
two days
4. Keep the flowers out of direct sunlight
5. Keep the flowers away from drafts and air-conditioning
If you feel the flowers have
not lasted for at least three days let us know within this time by calling +61
3 9435 0862. Once we are confident that they have been cared for as
recommended, we will happy replace the flowers.
Please note that we may
firstly request a photo of the flowers and can only replace them if we are able
to pick up the old flowers at the same time as we deliver the replacements.
Refunds will be available for
all goods with major faults/defects as per Australian Consumer Law
We are always available on +61
3 9435 0862 to answer any of your concerns or questions regarding the care of
your flowers.
Cancellations
Orders cancelled outside of 48
hours of the requested delivery time will incur a 50% administration charge. We
do not offer refunds on orders cancelled within 48 hours of the delivery
bracket/date. Refunds can only be made back the credit card that was used for
the original purchase.
Website Pricing
All pricing is in Australian
Dollars (AU$) and includes GST.
Substitutions
Flower varieties and colours
shown in the online shop are subject to availability. Our staff will always
endeavour to match the product as shown, but should the flower not be
available, they will substitute these with an equally attractive flower of equal
or greater value. The same applies to vases and glassware.
If you have any special
requirements, we welcome you to call us on +61 3 9435 0862.
Secure Shopping
The authenticity of this site
has been established by www.eway.com.au and
you are welcome to view our digital certificate information. This digital
certificate ensures that all information that you provide us with is encrypted
and transmitted via 128 bit SSL (Secure Socket Layer).
SSL is the industry standard
for the transmission of credit card details. Your information is encrypted
using a complex mathematical algorithm before being sent over the Internet. It
is almost impossible for an unauthorised party to seize the encrypted data.
You will know that your
details are being safeguarded by looking for the padlock or unbroken key that
will appear at the bottom of your browser whenever you are providing us with
personal information.
You can also identify a secure
site by looking at the address. For example, when you go to the www.watsoniaflorist.com.au order
page you will notice that the address starts with ‘https://’, while non-secure
pages begin with ‘http://’.
Information at Watsoniaflorist.com.au
is protected by is sophisticated firewalls and other security systems. We also
have strict organisational procedures in place to ensure that the integrity of
your data is maintained at all times.
Your bank can also provide you
with additional information regarding the security of your credit cards.
If you have any concerns or
questions relating to your security while using this website, please call us on
+61 3 9435 0862.
Online Privacy Statement
Of utmost importance is the
fact that we do not sell, rent or otherwise distribute your information outside
of the company. Generally, we use the information we collect about you for two
purposes:
1. To facilitate your
requirements by ensuring your orders and enquiry’s are forwarded to the correct
people and actioned in a timely manner, and
2. To enable us to send you
relevant marketing information.
We always provide customers
with an opportunity to opt-out of receiving future offers via e-mail. If you
don’t wish to receive new information, just e-mail us at info@watsoniaflorist.com.au and
we will delete your details from all internal marketing lists and future
campaigns. No third parties will be given any information about our
customers. Credit
card transactions are processed securely and no card details stored
If you have any concerns or
questions relating to your privacy while using this website, please call us on
+61 3 9435 0862.
Offering Information to Other
Parties
We only use or disclose information
about our customers in ways they would expect. This means we only use
information to meet your requirements of us or improve our website. This
information is not available to any organisations outside of Watsonia
Florist
Please note that this policy
only covers Watsonia Florist website at http://www.watsoniaflorist.com.au.
Links within this website to other web sites are not covered by this policy.
Changes to this Policy
Watsonia Florist reserves the
right to change this policy at any time. Please check this page periodically
for changes. Your continued use of our site following the posting of changes to
these terms will mean you accept those changes. Information collected prior to the
time any change is posted will be used according to the rules and laws that
applied at the time the information was collected.
Copyright
Watsonia Florist
maintains this website for your personal information, education, and
communication. All material, graphics, icons, illustrations, images,
information, logos, photographs, software, text, on the website (“Content”) are
the property of Watsonia Florist, its suppliers and/or licensors unless
expressly indicated otherwise on the website. The Content is protected under
Australian and international copyright laws. The Content is for your personal,
non-commercial use, you are not permitted to modify, copy, reproduce, frame,
upload to a third party, post, transmit or distribute the Content or any part
of it in any way except as expressly provided for on the website or expressly
authorised in writing by Watsonia Florist
© Copyright Watsonia Florist
2011. All rights reserved.